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liVeWild
TERMS AND CONDITIONS OF OUR SERVICE

 

As an independent company, we pride ourselves in providing a bespoke personal service. It is however, still prudent to be clear of our terms and conditions. Please read these carefully and if you have any questions, please do get in contact with us and we will be happy to clarify anything.

 

This contract constitutes the entire agreement between you and us. It supersedes any previous agreement or understanding and may not be varied except when agreed in writing between you and us.

 

 

1.  BOOKING:

 

1.1.  A quote is valid for 14 days unless it is under a limited time offer. Any changes to the booking after the quote has been accepted will incur further charges dependent upon the amendment and be incorporated into the final balance.

 

1.2.  All reservations are only confirmed upon receipt of the deposit.

 

1.3.  A deposit is required with all bookings to reserve the date with liVeWild. It is non-refundable, in any instance, and/or on cancellation of a booking. The deposit must be paid within seven days (unless the booking is under a limited time offer where the deposit must be paid within the offer expiry date) of the booking, otherwise the booking reservation shall be void.

 

1.4.  Full payment of final balance of the booking must be paid at least three calendar months before the date of the booking. Failure to do so will result in the termination of the booking and loss of the deposit.

 

1.5.  It is the responsibility of the booker to verify all the final details of the booking are correct.

 

1.6. You are not permitted to transfer the booking to another person unless you have been granted permission, in writing, by us.

 

1.7.  Any alternations made to the booking, on the day of the booking, may incur an extra charge and/or may not be honoured depending on the nature of the request and will be down to the companies discretion.

1.8  Once a booking has been made the customer has entered into a binding contract with liVeWild. Any breach of this contract by the customer means the full balance will be owed to liVeWild.

1.9 Standard fee is inclusive of a 25 mile radius of GL11.

 

 

2.  GENERAL:

 

2.1.  Our entire liability under or in connection with the contract whether for negligence, breach of contract, misrepresentation or otherwise shall not in any circumstances exceed the amount of the charges for the service shown on the invoice.

 

2.2.  We shall not be liable to the booker or any passenger for any direct or indirect loss, damage, costs, expenses or other claims including without limitation consequential loss, loss of expected profits, goodwill, reputation, business receipts or contracts or other losses or expenses resulting from third party claims.

 

2.3.  We may take photographs at the event and publish them on our literature, website and social media. If you do not wish to have these images used, please make us aware in writing when paying the deposit or final balance.

 

 

3.  PASSENGERS:

 

3.1.  As a result of the vehicles age, there is no requirement for seatbelts for each passenger in the back seats, therefore passengers travel at their own risk. We are not responsible for any injury attribute in whole or in part to a passenger. You shall indemnify us in respect of injuries, actions, costs, claims and demands arising as a result of any accident, be it our fault or a third-party incident.

 

3.2.  The booker shall be responsible for the conduct of all passengers in the vehicle who must not behave in a way which distracts the driver whilst the vehicle is in motion. We accept no responsibility for acts of other persons or organisations which may impact adversely on the hire period.

 

3.3.  We accept no liability for clothing or any objects, belongings being marked or dirtied in any way during the duration of the hire and personal property is carried at the passenger's own risk.

 

3.4.  Smoking is prohibited within the vehicle however, if you would like to stop, passengers can request the driver to stop somewhere appropriate for you to do so, we do not accept liability for this causing any delays.

 

3.5.  No food or drink can be consumed in the vehicle without the driver's permission.

 

3.6.  We reserve the right to refuse to pick up or to carry any passenger who is considered, by our driver, unfit to travel, disorderly, intoxicated or pose a threat to them, the vehicle or other passengers.

 

3.7.  The booker is liable for and shall indemnify us against all loss or damage caused to the vehicle, it's interior or any additional costs or expenses we incur due to any act, omissions or default of any passenger. The company will impose a £100 valeting charge due to any misuse of the vehicle.

3.8  We do not accept any responsibility of persons under 16 travelling in the vehicles and they must be the accompanied with a responsible adult.

3.9  Only children aged 3 years and over are legally eligible to travel in out vehicles.

 

 

4.  VEHICLE HIRE AND JOURNEY:

 

4.1.  The vehicle will be fully cleaned, polished and valeted prior to leaving the premises and travelling to the pickup location. When possible, we will ensure any fresh dirt and flies is removed however, we cannot guarantee that the car will be 100% clean upon arrival of each destination, especially if the weather is bad or the road is muddy or wet.

 

4.2.  It is not a term of the contract that a particular journey can or will be accomplished by a particular time. Any estimated journey time given by us is given in good faith but it is not guaranteed. Subject to us being notified at least one month prior to the booking, you are welcome to make your own estimate of the journey time and to specify the route to be followed - any extra costs due to this may incur an extra charge.

 

4.3.  We do not accept liability for any unforeseen circumstances, which may result in a delay or lead to a booking being terminated due to conditions beyond our control, these include but are not limited to; mechanical breakdown, punctures, accidents, traffic jams or severe weather conditions.

 

4.4.  Whilst every effort is taken to maintain the elderly vehicle in good condition, in the unlikely event that the vehicle booked is unavailable or unable to complete the engagement (owing to unforeseen circumstance be it mechanical failure, accident or any other cause) we will endeavour to provide a suitable alternative within as much notice as possible. If a replacement vehicle cannot be offered then a full refund, including the deposit, will be issued. We will not accept liability for any consequential loss.

 

4.5.  No responsibility will be accepted by us for restrictions relating to vehicle access at any location.

 

4.6.  The vehicle may vary slightly from it's pictures. We have made every effort to display the colours and sizes accurately, we cannot guarantee that your device will accurately display the colour and dimensions of the cars, thus your car may vary slightly from those images.

 

 

5.  CANCELLATION:

 

5.1.  Cancellations must be made, in writing by the booker, at least three months prior to the date of the booking. We will return all monies paid less the deposit fee.

 

5.2.  We reserve the right to retain all monies already paid and recover the full payment if a cancellation is received within less than three months or in the circumstances of a no-show.

6. General Data Protection Regulation (GDPR):

6.1  liVeWild is committed to processing information in accordance with the GDPR. Personal data shall be processed fairly and lawfully.

6.2  Sensitive personal data such as credit and debit card details will not be stored.

6.3  Personal data shall be obtained only for the one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes.

6.4  Personal data shall be adequate, relevant and not excessive in relation the the purpose or purposes for which they are processed.

6.5  Personal data shall be accurate and, where necessary, kept up to date.

6.6  Personal data process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.7  Personal data shall be processed in accordance with the rights of data subjects under this Act.

6.8  Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data.

6.9  Personal data shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensure an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.

 

 

We reserve the right to alter and amend these terms and conditions at any time without prior notice.

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